Frequently Asked Questions

Everything you need to know about your artistry essentials.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.

What is your return policy?

We want you to love your look. If you are not completely satisfied, we accept returns of gently used products within 30 days of the purchase date for a full refund, excluding shipping costs.

Are MAKEUP BY MARIO products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Do you offer international shipping?

We currently ship to a wide range of international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.

How can I find my perfect shade?

You can use our online Shade Finder tool or visit the product pages for detailed swatches across a variety of skin tones to help you select your best match.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now, Pay Later options like Afterpay and Klarna.